Auto Centre                                                                                               




 

 

 

Customer Details:

 Customer Name: Ashok  kumar  Sahu 

Address: Thathari Baradwar Janjgir Champa 

Phone No.: 9301532498

Situation Brief: Mr.  Ashok Sahu is the owner of Alfa Champion his family is of 5 members and their livelihood depends wholly on that particular profession since he is not having any other source of income and therefore he is not financially sound. He had his Alfa Champion financed from Mahindra finance but due to financial problems some of his monthly installments were already due there. Mean while he had his vehicle reported with an oil consumption problem his vehicle was under post warranty, when our service advisor gone through it he found some additional work for maintenance was required it was also required a huge amount so he decided to leave the vehicle. Mr. Sanjay Chauhan (Service advisor) being aware of his loyal nature he talked to Mahindra Finance (head) & also to our dealer principal and told him the complete situation, then they talked to Mr. Mitra (AO) Finally they came out with resolution his vehicle should be consider under warranty and Mahindra Finance has also given him relaxation by giving him some more time to pay his instalments.

Delight Experience: “ Mein ek garib aadmi hun jiske pure parivar ki roji roti isi par nirbhar hai .Mene ye Alfa Champion Mahindra finance se finance karwai thi jiski instalment bharna mere liye ek badi samashya thi.Kyunki instalments ke sath mere ghar ke kharche or sath hi samay par hone wali  gadi ki servicing sab ek sath manage krna  mushkil ho jat tha , ek bar pehle bhi aisi situation aa chuki thi tab mene apni wife ke gahne girvi rakh ke paiso ka intjam aise taise lar lia  tha. Par dobara mujhe wahi situation face karni padi mein baht pareshan tha ye sari batein mene shri Sanjay ji se batai unhone mujhe  himmat dilai, unhone  khud jake Mahindra finance jake bat ki or sari bat unhe batai ke kaise bhi wo instalment ki bat thodi der or sambhal le kyunki pehle ke bhi mere instalment baki the jis se meri gadi ke utha liye jane  ke puri sambhavna thi , jab sanjay ji ko pata chala  ke wahan us mamle me kuch nai kia ja sakta phir unhone Mahindra ke bade saheab se bat ki kyunki meri gadi AUTO CENTRE me khadi thi oil consumption ki wajh se meri gadi wahan 2 mahine tak khadi rahi, me to itna nirash  ho gaya tha ke soch liya ab sayad meri gadi kabhi mere pas nai aayegi, mere halat ko samjhte hue unhone ek rashta sujhaya ke paiso ka intajam karke me Mahindra finance me pehle  jama kara dun jis se kam se kam mer gadi uthane ka dar to hat jaega. Mene  mushkil se 8000 Rs ka intajjam kia or Mahindra finance me jama kia , or jab wahan se laut ke me Sanjay ji ke pas  pahuncha unhone  mujhe khus khabri sunai ki mere  gadi pe hue kharche ko Mr. Pawan Agrawal ji ne maf kar diya ye sunte hi mere ankhon mein aashun aa gaye tab mujhe rahat aai. Aaj bhi insaniyat hai jahn log hamesha paiso ko mahtav nai dete, jahan mer rishtedaron ne mera sath choda wahan A UTO CENTRE NE APNI RISHTEDARI NIBHAI. Ye anubhav me sabke sath batne chahunga.

 “ Mere liye to bas yahi bat ho gai jaise dubte ko sahara milna , paiso ko ahmiyat na dete hue aap logo ne meri madad ki mein ye ehsan kabhi nahi bhul paunga”

Name of Person Created Delight: Mr. Sanjay Chauhan

Dealership Name: Auto Centre

Customer Details:

 Customer Name: Mr. Bodhram Kanwar

 Address: Village & Post Hardibajar

 Phone No.: 9827497614 & 9827918833

Situation Brief: Mr. Bodhram Kanwar MLA (katghora) came to Auto centre for purchasing Mahindra’s new addition XYLO. After completing all formalities Mr. Bodhram and our sales team gathered at delivery point. When our sales team started the delivery rituals he was pleased to see all the process, Mr. Pawan itself came to give the delivery of vehicle, while presenting the key to Mr. Bodhram   he also present a almond plant to him as a small gift from AUTO CENTRE.

Delight Experience:

Mein aur mera chota bhai  Auto Centre aae hue the XYLO lene ke liye sabhi formalities puri karne ke baad jab hum gadi ki delivery lene pahunche , unki delivery process ko dekh ke mujhe baht khushi hui, gadi ki puja ke liye saji sajai thali lai gai jisme kumkum, nariyal, agarbatti aur mithai thi. Gadi ki chabi dene ke liye  Mr. Pawan Agrawal khud aae, gadi ki chabi dene ke bad unhone badaam ka ek chota sa paudha bataur taufa hume diya,  Auto centre ki or se, meri khushi aur bad gayi kyunki mujhe ped paudho ka baht shauk hai, aascharay vash mere bagiche me usi ki kami thi , mene unhe ye bat batai aur apni khushi jahir ki,  Unki paryavaran ke taraf lagav ko dekh mujhe khushi hui kyunki Korba jaise pradushit vatavaran me ped paudhe ek alag aur  mahtavpurn  jagah rakhte, Mein Unhe dhanyavad karna chahunga ke wo customer ki khushi ke sath unke bhale ke bare me sochte bhi hain sath uspe amal bhi karte hain.